TRAVELER’S BAG

Terms & Conditions

Last updated: October 26, 2026

Independent assistance

Traveler’s Bag is an independent travel assistance provider. We are not an airline or government agency. Our services may involve optional assistance fees, disclosed before authorization. Airline fares, change fees, baggage charges, and other third-party costs are separate. Refunds, bookings, accommodations, and approvals remain subject to applicable provider rules and availability.

Scope and authorization

Information on this website describes assistance you may request. We confirm whether the requested service can be provided before proceeding. Submitting a form is not a booking, a ticket change, a payment authorization, or a guarantee of availability.

You must approve the itinerary, traveler details, service scope, and applicable charges before we perform an agreed paid service. Airlines and other providers control their own bookings, eligibility decisions, and conditions.

Fees, cancellations, and refunds

Any service fee and its cancellation or refund conditions must be disclosed before authorization. Airline and third-party charges are separate. Request cancellation of an assistance service promptly by phone or email. Service-fee refund eligibility depends on the terms disclosed for that service and applicable law; do not assume airline refund rules apply to our separate assistance fee.

General guidance

Our guidance does not replace official government requirements, airline policies, medical advice, or legal advice. Confirm current requirements with the responsible authority. Nothing here limits rights that cannot be waived under applicable law.

Contact

Questions or concerns: support@travellersbag.com or +1 (844) 480-0252 during staffed hours.