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Medical & Mobility Assistance Coordination
Plan ahead for assistance arrangements that support your journey.
Get help understanding how to request airline or airport mobility assistance, special travel arrangements, and relevant medical-equipment policies.
Daily phone support during staffed service hours.
PERSONAL GUIDANCE
What we can help with
- Identify how to request mobility assistance through your airline or airport.
- Help you find official information about medical equipment and special arrangements.
- Coordinate information and requests where the provider supports it.
What to know before proceeding
We do not provide medical treatment or guarantee airline accommodations. The airline or airport provides applicable assistance. Please do not submit medical records through our general form.
Submitting an enquiry does not authorize ticketing, changes, or payment. We explain the agreed service and any fees first.
HOW IT WORKS
TRAVEL ASSISTANCE IN THREE SIMPLE STEPS
- 01
TELL US WHAT YOU NEED
Call us or submit a short enquiry form describing your travel plans or concern.
- 02
SPEAK WITH A SPECIALIST
Our team reviews the relevant information, explains available options, and discloses any applicable service fees.
- 03
CHOOSE YOUR NEXT STEP
You decide whether to proceed. We assist with the agreed service, subject to airline and other provider requirements.
NEED HELP WITH YOUR TRIP?
HOW CAN WE HELP WITH YOUR TRAVEL?
Tell us a little about your trip or concern. A member of our team can review your enquiry and contact you during available service hours.
Daily phone support during staffed service hours.
Daily U.S. phone hours
Eastern: 11:30 AM–8:30 PM daylight time; 10:30 AM–7:30 PM standard time.
Pacific: 8:30 AM–5:30 PM daylight time; 7:30 AM–4:30 PM standard time.
Hours adjust for U.S. daylight saving time. Team schedule: 9:00 PM–6:00 AM India Standard Time daily. Enquiries can be submitted anytime.
CLEAR ANSWERS
FREQUENTLY ASKED QUESTIONS
What should I share about my trip?
Start with your route, travel dates, and the help you need. Do not include passport numbers, card details, or medical records in the enquiry form.
What does this service guarantee?
We do not provide medical treatment or guarantee airline accommodations. The airline or airport provides applicable assistance. Please do not submit medical records through our general form.
Do you charge a service fee?
Some personalized services may involve a service fee. Any applicable fee will be explained before you authorize the service. Airline fares, penalties, taxes, and third-party charges are separate.
Will I speak with a real person?
Yes. Our staffed phone assistance is provided by human travel specialists during operating hours.
YOUR JOURNEY, PERSONALLY SUPPORTED
LET’S MAKE YOUR NEXT JOURNEY EASIER.
Whether you’re booking a new trip or managing a change in your plans, Traveler’s Bag is here to help you explore your options.
+1 (844) 480-0252Daily phone support during staffed service hours.