REAL PEOPLE. CLEAR ANSWERS.
Let’s talk about your journey.
Call during staffed hours or request personalized assistance. An enquiry does not commit you to a paid service.
NEED HELP WITH YOUR TRIP?
HOW CAN WE HELP WITH YOUR TRAVEL?
Tell us a little about your trip or concern. A member of our team can review your enquiry and contact you during available service hours.
Daily phone support during staffed service hours.
Daily U.S. phone hours
Eastern: 11:30 AM–8:30 PM daylight time; 10:30 AM–7:30 PM standard time.
Pacific: 8:30 AM–5:30 PM daylight time; 7:30 AM–4:30 PM standard time.
Hours adjust for U.S. daylight saving time. Team schedule: 9:00 PM–6:00 AM India Standard Time daily. Enquiries can be submitted anytime.
CLEAR ANSWERS
FREQUENTLY ASKED QUESTIONS
Is Traveler’s Bag an airline?
No. Traveler’s Bag is an independent travel assistance service. We are not an airline and are not affiliated with any airline unless expressly stated.
Can you help me change my flight?
Our travel specialists can review your reservation details and available change options, subject to the airline’s rules and the type of ticket purchased.
Can you help me book a new flight?
Contact our team to discuss available flight-booking assistance and itinerary options.
Can you help with airline refunds?
We can help you understand relevant cancellation and refund procedures. Eligibility, refund amounts, and processing times are determined by the airline and applicable rules.
Do you charge a service fee?
Some personalized services may involve a service fee. Any applicable fee will be explained before you authorize the service. Airline fares, penalties, taxes, and third-party charges are separate.
Can you arrange wheelchair or mobility assistance?
We can provide guidance on requesting relevant assistance through the airline or airport, where supported. The airline or airport is responsible for providing applicable accommodations.
Can you help me travel with my pet?
We can explain airline pet policies and assist with relevant planning and coordination where available. Pet acceptance is determined by the airline and applicable regulations.
Will I speak with a real person?
Yes. Our staffed phone assistance is provided by human travel specialists during operating hours.